Health Care

We work with a different business involved in the healthcare sector, from medical suppliers, to stand-alone clinics, to care groups and several hospitals and we implement solutions that leverage the latest technology, keeping staff productive, patients satisfied, and regulatory requirements fulfilled. A 2017 Gartner research study on health care and IT indicated that IT spending should be divided into three categories; funds to run the business, funds to grow the business and funds to transform the business. ElastaLink can help in all three areas.

  • Accelerate your paperless strategy

  • Keep all your data secure but accessible. Streamline scheduling, EMR, billing and regulatory compliance.

Our integrated phone and email solutions ensures patients can easily reach you. To increase patient satisfaction, in addition to isolated and shared Internet access, our guest Wi-Fi hotspot system can deliver an interactive patient information system. We can simplify your billing and regulatory requirements with advanced faxing, secure connectivity, email, file sharing, storage and backup.

Increased staff productivity

Phones are integrated with scheduling system to automate reminders, route patients’ calls and provide after-hours support

Streamlined paperwork

Secure faxing and connectivity for EMR and billing results in faster referrals and immediate payment processing

Increased patient satisfaction

Wi-Fi with fully separate clinic and patient traffic for EMR access on doctors’ tablets and patient entertainment in the waiting room

Simplified regulatory compliance

Secure and encrypted email and file sharing for privacy. Off-site backup and archiving with fast searchability and accessibility

See more for Helthcare related services

Phone

Fax

PC

Internet

Wireless

Site connectivity

Servers

Backup and DR

Storage

Phone

Healthcare providers need scalable phone systems that can handle peak demand and efficiently distribute patient calls. Furthermore, a phone system must support complicated call routing for after hours on-call decisions and emergency call lists. If you belong to a medical group with multiple locations, your phone system must deliver free calling, share resources, and even provide call failover to another site if a receptionist is too busy at a primary location. ElastaLink’s extensive experience with healthcare providers means we know how to meet your business and regulatory requirements.

Fax

Healthcare is one of the few industry sectors which still relies heavily on faxing. Our digital Fax service ElastaFax enhances your existing fax service, by delivering fax documents to your computer, email, or even EMR as a PDF or TIFF image. This makes record storage more secure and regulatory compliance easier. Furthermore, you will be able to send requisition forms, prescriptions and other documents directly from your patient record, minimizing post-visit paperwork. Contact us today to find out how we can streamline your fax service.

PC

Business statistics show that workstations in healthcare organizations typically experience the highest number of issues due to old hardware, insufficient IT resources, lack of hardware and software maintenance and delayed updates. ElastaLink offers PC-as-a-Service combining the latest desktop computers, modern monitors, wireless accessories, key business applications, daily off-site backup and this also includes managed, remote expert support that is just a click or call away. PC-as-a-Service delivers a predictable monthly fee and eliminates high capital expenditures and unpredictable support and maintenance costs.

Internet

Many provincial regulations require healthcare organizations to not only have fast but fully redundant internet access. This is especially true for healthcare providers that must access patient data located at remote sites. However, many healthcare organizations cannot afford to pay the full price for a secondary connection just in case the primary connection fails. This is the reason ElastaLink has bundled cost effective, redundant Internet service offering into a turnkey solution tailored for healthcare providers.

Wireless

Healthcare providers can improve the patient experience and reduce the anxiety that comes from waiting for tests or results by providing free WiFi in waiting rooms. ElastaLink hotspot solutions allow patients to connect their mobile devices while ensuring only your staff can use the same access points in order to connect to your internal corporate network. Patient access is completely separate from corporate traffic that uses a different SSID and both sets of users benefit from equally shared bandwidth. Patients would log in to a branded home page with customized health tips and promoted services.

Site connectivity

In the world of healthcare, patient data must be securely accessible from any location at any time via any device, independent of where the data is physically located. A remote clinic or doctor on call must be able to securely access patient data even when working on a mobile device. And in case of any technical issues you need to know your service provider is a partner who understands your patients need 24/7 care and will always answer your call.

Servers

Traditionally, each application vendor will demand a dedicated physical server for an application to be installed at your premises. Many healthcare organizations who need multiple applications end up with numerous, barely utilized servers that are expensive to operate and support. Using server virtualization technology, ElastaLink can meet vendor requirements for application separation while drastically reducing hardware and support costs, plus provide a vastly improved redundancy than no stand-alone server can deliver.

Backup and Disaster Recovery (DR)

Your organization’s computers and applications are holding sensitive patient information which makes effective and secure backup solution critical. Furthermore, healthcare information could be key in case of a disaster. ElastaLink’s backup and DR service not only keeps multiple secure data backups off-site so that if a disaster occurs you are up and running on temporary resources until a permanent solution is put in place. Our solution will simplify your regulatory requirements while providing protection from issues like hardware failure, accidental data deletion or ransomware.

Storage

Medical organizations face a regulatory requirement to retain on-site data storage, with off-site backup large files and images, like MRI scans, security footage, large databases and patient records for several years. To create a unique, cost effective solution, ElastaLink combines a fast, local storage appliance, compatible with any applications, with data backup and long-term storage in our Canadian data centres. Our solution addresses several complex regulatory requirements and can be either purchased outright or deployed as an affordable monthly service.