Frequently Asked Questions

Provider of communications and network solutions, customized to fit your needs. Built on over 20 years of experience and with an extensive network of strong partnerships.

  • Are there any maintenance, support on-site charges engineering charges with ElastaLink?

    ElastaLink does not charge for providing customer support. There are no hidden fees or additional charges. 

     

  • Can the ElastaLink network be beneficial if used from various locations?

    Yes. Employees can work from the office, home or on the go with our softphone and mobile applications for Android, iPhone and iPad. Mobility is mandatory in our services.

  • Can I choose ElastaLink as a single services/exclusive provider for all my IT services?

  • What kind of network solutions ElastaLink can provide?

    ElastaLink’s customers benefit from diversified and redundant fibre-optic backbones, leveraging our partnership with three major Canadian network providers. We provide high speed, quality connectivity between metropolitan centres across Canada and parts of the US. We also hold on a high-speed copper wire connections using DSL, ADSL and FTTN technologies. They will enable a high-speed connectivity to all your locations, however, the available bandwidth will depend on your exact location. Additionally, ElastaLink uses the latest in high-speed wireless technologies to offer fully redundant backup connections or reach your most remote locations.

    Tags Networking
  • Is there any way to try ElastaLink's services without committing?

    For most of the ElastaLink services, we offer 30 days’ money back guaranty, in case you are not satisfied with our service. However, for the certain cervices with necessary contractual obligation such as fibre connections, we will provide SLA instead of 30 days’ money back guarantee.

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