Phone

Customize your business phone with advanced features and managed services to help your team stay connected anywhere and anytime. ElastaLink offers a variety of any business. From phone system that fit the requirements of any business. From on-site phone system to full could based solutions, to hybrid deployment, we are uniquely positioned to address the needs of your business today and keep you covered while you grow.

  •  Full suite of feature-rich voice solutions to modernize your office phone communications. 

  • Advanced phone service for your head office, branches and teleworkers.

On-Site Systems

For businesses that want to retain an on-site phone system, but still take advantage of SIP trunks a cloud-based systems to securely connect remote workers and locations.

Hosted PBX

For businesses looking to scale on-demand without a large capital investment. Free up from the cost of on-site phone system maintenance and benefit from a full collaboration suite of features.

ElastaLink is the go-to source for your telephony needs. We can connect your new or existing phone system with next generation business phone lines to enable collaboration features increasing your team’s productivity and saving you money. From premise-based to hosted PBX, from soft-phones to smart desk phones – we have the optimal phone service for your head office, branches and teleworkers. All our solutions are fully managed and offer feature customization to ensure you get everything you need. To maximize your investment and increase your savings, we provide the best value in local and long distance calling with SIP trunking.

SIP Trunking: The next generation business phone lines

Reduce you phone bill and improve business continuity while keeping your current phone system.

SIP trunking is a new kind of business phone line for your current on-site, cloud or hybrid PBX phone system. It is delivered using VoIP technology to reduce your costs, add new functionality and improve business continuity. Unlike the traditional phone lines that only allow one phone number per line, SIP trunks allow for  virtually unlimited phone numbers from any city in North America reducing your long-distance costs. Incoming calls can arrive through one or multiple channels (lines), allowing for better utilization. When you do need additional capacity, increasing the number of channels is fast and inexpensive with SIP trunking.

If your business has multiple locations, we can pool all your lines together for additional savings and better utilization – even if the sites are located in different cities. The calls between your office locations would not only be free, but they would not take any of the line capacity.

Anonymous call block:
Stop all private or unidentified calls before they disturb you.

Call Coverage:
Specify if the unanswered calls should be forwarded to auto-attendant, voice mail or another phone number.

Call History:
Scroll through a list of the most recently answered or missed calls.

Call display:
See who is calling with name, number or group extension or name displayed.

 

Call Forward:
Immediately forward all calls to the auto-attendant, voice mail or another phone number.
Call Hold:
Suspend a call with ability to resume it even from another phone.

Call Pickup:
Aanswer a call ringing at any office extension with a feature code and extension number.

Call Waiting:
Receive a tone notification for an incoming call while active on call: toggle between the two as needed.

Callers List:
Scroll through a list of recently received calls and return a call with one single touch of a button.
Click to Call:
Initiate a call from Microsoft Outlook to a contact number with a click of a mouse.

With ElastaLink's SIP Trunking:

You can keep your existing phone numbers
There is no need to change your phone system
Our solution is compatible with IP and traditional PBXs
All call features  such as call waiting, call forwarding, or caller display are included at no additional cost.

 

Business continuity is ensured with failover to voicemail, alternative number or our hosted PBX.
Packages that eliminate a long-distance per-minute charges are available.

Reliability

We understand that the phone line is often the life line of your business. Our voice service goes far beyond providing you with basic phone service with a set of traditional features. Our solution is feature rich and customizable to meet all your current and future needs.
  • Reliability  – We offer several layers of reliability not otherwise  possible with traditional phone solutions.
  • Quality – Voice quality is proven to be better than traditional systems, especially for internal communication that can benefit from High Quality voice (HQ G722 codec)
  • Phone and network application integration – enables click-to-dial capabilities for CRM, Outlook and similar applications.
  • 24/7 expert support – no long queues while waiting for support. Talk to one of our local team members directly over the phone, email or chat.
  • Mobility – we offer several different options for your mobile workforce. Simple call forwarding, advanced find-me-follow-me softphone mobile apps and more.
  • Voicemail to Email – sends you your voice messages as WAV attachments to reach you wherever you are.
  • Feature rich devices –  We offer a spectrum of Yealink devices to serve all your needs for various locations.
  • 50% cost savings – Over half of our customers benefit from cutting their communication costs in half.

Redundancy

With legacy phone systems there are several single points of failures, such as non-redundant copper wires, switch failure in case of power outage,or single phone systems with no backup. ElastaLink ensures reliability of its phone services on several levels:
  • Our switching equipment is fully redundant in multiple, geographically-diverse data centres.
  • Redundant and dedicated IP connection. 
  • Failover to alternative number, voicemail or replicated phone system in case of power outage of any other kind of failure.
Transferring is easy and you can keep existing phone numbers! To move your service with ElastaLink is simple and fast. Give us a call even if you have an existing contract with possible termination charges in place.  Your potential may outweigh those fees once you switch to ElastaLink. It takes between 7-10 business days and the transition is seamless.  We will need a copy of your bill from the current service provider as proof that you own the numbers, as directed by the CRTC and the FCC. The bill and a signed Local Number Portability (LNP) document will authorize us to move your numbers to ElastaLink.

See more about our Collaboration Services