Hospitality
From boutique resorts to large national or international chains – we can tailor phone, data and security services to increase guest satisfaction and reduce costs, all while meeting regulatory compliance requirements.
Improve guest experience and exceed expectations for quality service and efficiency
Secure wireless hot spots with branded sign-up page
ElastaLink offers fully managed, unified communications solutions that can be integrated with your hotel management applications. Our full suite of wireless networking solutions provides secure, high-quality guest connectivity. Highly flexible voice communications services support seasonal demand and let you pay for only what you need.
Feature rich phone services
Advanced voice services offer fast provisioning, low long distance rates and detailed billing for the fast check in and check out experiences your guests are seeking.
Fully integrated booking applications
Your booking application can now offer click-to-call functionality and full Web site integration for faster response times and greater competitiveness.
Secure wireless networking
Our Wi-Fi solutions offer connectivity for your staff as well as your guests in every corner of your property. Separate SSIDs ensure guest traffic separation for security and compliance.
High quality video surveillance
Non-intrusive IP security cameras offer monitoring that can be viewed locally or remotely. Combined with discrete paging systems to increase security and guest responsiveness.
Click on icons below for examples of customized services for Hospitality
Phone
ElastaLink’s phone service solution is uniquely positioned for the hospitality industry as it can easily integrate with hospitality reservation applications and billing reports. From switchboard routing, paging, to find-me follow-me, and extension roaming, you can provide a better customer service and keep your team productive. We can facilitate a full spectrum of guest phone service requirements as well as your office needs while using the same infrastructure to reduce costs. You will be able to differentiate your offering by providing inexpensive phone calls to your guests, directly from their rooms.
Fax
We know that there are still times you need to use a Fax or some of your guests need a Fax service. With ElastaFax, our virtual FAX service, you can easily offer this feature. You receive faxes using your email while sending faxes is a simple email attachment, or you can use our online Fax portal. If you do need a physical Fax machine we deploy this as a hybrid solution.
Internet
Today, every one of your guests expects fast Internet connections in their room and around the hotel. We go beyond delivering high-speed Internet access over fiber. If there is ever an outage, main connections seamlessly failover to backup DSL or LTE connections to ensure that payment processing, ERP, phones and other mission-critical applications continue to operate. We ensure secure wireless connectivity from every corner with completely separated guest and corporate traffic.
Managed Routing
Our enterprise-grade routing equipment and management service will ensure your network is integrated, redundant and secure. You have to offer Internet access to the guests, but you must ensure your corporate and payment traffic are secure. Two physically separate solutions will quickly become unmanageable and cost prohibitive. Securely combining all traffic on a single, reliable network will optimize the use of your infrastructure.
Site connectivity
A Virtual Private Network (VPN) is used to securely connect all of organizations office locations. We offer a wide variety of VPN connectivity options to deliver a solution customized to your requirements. We support point to point and point-to-multipoint deployments as well as a variety of connection speeds and different redundancy options to ensure utmost reliability.
Wireless
Standard Wi-Fi access points cannot meet the hospitality industry’s complex requirements. You need a wireless mesh network of access points that enables users to freely roam your property. Each access point supports multiple virtual networks and separates traffic sources including corporate, security cameras and guests. When your guests connect, our hotspot application delivers your branded login page, with terms and conditions of use. We support a free access or a paid service integrated with guest billing. ElastaLink’s solution keeps your network protected and enforces fair usage policy by throttling high bandwidth users to ensure satisfactory service for all.
PC
We know that all your business processes run on reliable PCs for your staff. We offer a variety of workstations to fit your team’s diverse needs. Your custom solution includes IT support, antivirus, backup and core business applications all bundled in a single, affordable, worry-free monthly service. Even if you offer computer access to you guests, similar to an Internet cafe, we work with specialized partners to deliver a customized, turnkey solution.
Hosting
Today, your website is your business card. And in your business, big or small, your guests expect on line booking and services reservations. We will work with you to develop online booking, reservations, customized forms and other integrated applications to ensure your website is as outstanding as your property.