Frequently Asked Questions

• +Are there any extra charges for maintenance, on-site support or engineering?

  ElastaLink does not have hidden fees or additional charges. When signing with ElastaLink, you will be able to plan your budget, because the contract includes all service and maintenance charges along with the monthly service fee. These costs will vary depending on the services you choose.

  Tags Signing and billing

• +Can ElastaLink connect several business locations?

  Yes. ElastaLink solutions can link several business locations via wired or wireless connections. This eliminates a patchwork of connections and puts all of your employees on one network that covers the office, the shop floor or employees who are on the road. This leads to increased productivity and profits.

  The majority of ElastaLink’s customers report a 50 percent reduction just in communications costs when they switch to our services. In addition, ElastaLink offers softphone and mobile applications for Android, iPhone and iPad. Mobility is a cornerstone in the design of our solutions as we realize that a mobile workforce is crucial to the successful operation of many companies.

  Tags Collaborative Multi-platform

• +Can I choose ElastaLink as my single provider for all IT services?

  Yes, ElastaLink recognizes the challenges faced by a modern business that must deal with several technology providers. We are determined to simplify this for our customers. We reduce aggravation and costs with a comprehensive, customized ElastaLink solution: one contract, one bill. Not only does this streamline communications and IT services, it also reduces the time spent detecting and repairing any problems.

  When ElastaLink is your single provider of all IT and communications services, a business can benefit by having one predictable monthly price per employee. You can dramatically reduce high up-front capital costs and free up cash for other priorities. Plus, a firm can change budget allocations as tech costs become part of the Human Resources budget instead of the IT/Internet/communications budget.

  Tags Signing and billing

• +What kind of network solutions can ElastaLink provide?

  ElastaLink’s customers benefit from a diversified and redundant fibre-optic backbone leveraging our partnership with three major Canadian network providers. Users gain high-speed connectivity between metropolitan centres across Canada and parts of the United States.
  We also handle older high-speed copper wire connections using DSL, ADSL, and FTTN technologies. These enable high-speed connectivity between all your locations. Please note that the available bandwidth will depend on your exact location.
  ElastaLink also uses the latest in high-speed LTE wireless technology to offer fully redundant backup connections. Wireless can also be used to serve your most remote locations.

  Tags Networking

• +Is there any way to try ElastaLink's services without committing?

  For most ElastaLink services, we offer a 30-day money-back guarantee if you are not satisfied with our equipment or services. However, certain services do require a contractual obligation, such as fibre connections. In these cases, we provide a detailed Service Level Agreement which defines exactly what we will deliver.

  Tags Signing and billing

• +Can I keep my phone number?

  Yes. When switching to ElastaLink’s phone services, you can keep all of your current phone numbers. Before signing, you can choose to keep your existing numbers or get new ones. Under current telecommunications rules, you are allowed to keep your numbers and we look after the necessary paperwork. It normally takes 7-10 days to complete the transfer of numbers.

  Tags Communication Phone

• +Is switching to ElastaLink time-consuming?

  ElastaLink provides fully integrated, secure and redundant IT and communications services for modern businesses in a digital world. Our customized services are affordable for Small and Medium-sized businesses. Our main differentiator is excellent customer service and an in-house research and development team that sets us and your firm apart from competitors.

  The majority of our customers report 50 percent savings just in communications costs. Through PC as a Service (PCaaS), you can eliminate high up-front capital costs and operate with a fixed monthly fee making your firm more productive and profitable. Studies estimate monthly per employee costs can range from $700 to $1,000 for full IT and communications services and equipment. With ElastaLink you can reduce that figure by about 60 percent.

  We believe that technology should be flexible, accessible, and intuitive to use. Communication equipment, data centres, and networks should work together and allow your business to grow. We work to eliminate the aggravation and high costs that can be the hallmarks of trying to run a business and manage your own technology equipment. ElastaLink is your technology partner ensuring Business Communications, Uninterrupted.

  Tags Signing and billing

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